Terms & Conditions

1. Acceptance and Eligibility

You must be at least 16 years old to create an account on CityServ. By creating an account you represent that you meet this requirement. If you are between 16 and 18, a parent or guardian must review and agree to these Terms on your behalf. You may browse the Site without an account regardless of age.

2. Account Responsibilities

You may hold only one account. You may not share account credentials with others. You are responsible for all activity that occurs under your account. You agree to provide accurate, truthful information at registration and to keep it current. Notify us immediately at contact@cityserv.org if you believe your account has been compromised.

3. User Content License

By submitting a review or any other content ("User Content") you grant CityServ a perpetual, royalty-free, worldwide, sublicensable, irrevocable license to host, display, distribute, and otherwise use that content in connection with operating and promoting the Site. You represent that you own or have the necessary rights to submit the content and that it does not infringe any third-party rights.

4. Acceptable Use

You agree not to post or transmit content that:

• Is false, misleading, or defamatory
• Harasses, threatens, or bullies any person or organization
• Is hateful on the basis of race, religion, gender, sexual orientation, disability, or national origin
• Contains personal information of third parties without their consent ("doxxing")
• Constitutes spam or unsolicited commercial messages
• Violates any applicable local, state, federal, or international law
• Impersonates any person, organization, or CityServ staff

5. Right to Moderate

We may remove, hide, or refuse any content — including reviews — at our sole discretion, for any reason or no reason, at any time without notice. We use automated AI moderation as a first pass; human administrators may review flagged content and may publish, reject, or remove it. We are not obligated to explain individual moderation decisions. Removed content is never edited — it is either retained (for legal compliance) or deleted in full.

6. DMCA Notice and Takedown

CityServ respects intellectual property rights. To submit a copyright infringement notice under 17 U.S.C. § 512(c)(3), email takedown@cityserv.org with: (1) identification of the copyrighted work; (2) identification of the infringing material and its location on the Site; (3) your contact information; (4) a statement of good-faith belief; (5) a statement of accuracy under penalty of perjury; and (6) your physical or electronic signature.

7. Disclaimers

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CITYSERV AND ITS OPERATORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE. OUR TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE GREATER OF (A) $100 USD OR (B) THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. BECAUSE CITYSERV IS A FREE, NONPROFIT COMMUNITY SERVICE, THIS MEANS OUR LIABILITY IS CAPPED AT $100 IN MOST CASES.

9. Indemnification

You agree to defend, indemnify, and hold harmless CityServ and its operators from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Site; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party right.

10. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Subject to Section 11, any dispute that proceeds to court shall be brought exclusively in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction there.

11. Dispute Resolution

We hope to resolve any concerns informally. Before filing any legal claim, please email contact@cityserv.org describing your issue and giving us 30 days to respond.

For claims that cannot be resolved informally, you and CityServ agree to resolve disputes through binding individual arbitration under the AAA Consumer Arbitration Rules, except that either party may bring an individual claim in small-claims court. You and CityServ each waive any right to a jury trial or to participate in a class action. This arbitration clause does not apply to claims relating to intellectual property rights, where either party may seek injunctive relief in court.

12. Section 230 Reservation

CityServ is an "interactive computer service" as defined in 47 U.S.C. § 230. We are not the publisher or speaker of User Content submitted by users. We are not liable for User Content under federal law.

13. Anti-SLAPP Notice

Reviews submitted on CityServ constitute opinion and public-interest speech protected under New York Civil Rights Law §§ 70-a and 76-a (New York's anti-SLAPP statute). If you file a meritless legal claim against a reviewer or against CityServ in connection with a published review, you may be liable for the defendant's attorneys' fees and costs.

14. Miscellaneous

If any provision of these Terms is found unenforceable, it shall be severed and the remaining provisions shall continue in full force. These Terms constitute the entire agreement between you and CityServ regarding use of the Site and supersede any prior agreements. We may update these Terms at any time; material changes will be communicated via the Site or email. Continued use after notice constitutes acceptance.

15. Contact

Questions about these Terms? Email contact@cityserv.org.